Why We Choose to Be Out-of-Network

By operating outside of traditional insurance contracts, we’re able to prioritize what matters most: your care. This allows us to offer:

• 60-minute one-on-one appointments with your provider

• Individualized treatment plans based on your goals - not insurance limitations

• Greater flexibility in treatment approaches and visit frequency

• More time for education, movement analysis, hands-on care, and exercise progression

• A care experience focused on outcomes, not volume

Insurance-based models often require clinics to see multiple patients at once or limit treatment based on predetermined reimbursement rules. We believe your care deserves better.

How Payment Works

Payment for services is collected at the time of your appointment.

We accept common forms of payment, including credit/debit cards as well as HSA/FSA cards (if applicable).

Before beginning care, we encourage you to review our service pricing and ask any questions you may have so you feel confident moving forward.

Can I Still Use My Insurance?

In many cases, yes. Even though we are out-of-network, many insurance plans offer out-of-network benefits that may reimburse you for a portion of your treatment costs. Reimbursement varies depending on your individual plan. Some plans reimburse a significant percentage of care, while others may offer limited or no out-of-network coverage.

What Is a Superbill?

A superbill is a detailed receipt that includes the information your insurance company may need to process an out-of-network reimbursement claim.

Your superbill typically includes:

• Provider information

• Treatment dates

• Billing codes (CPT codes)

• Diagnosis codes (ICD-10 codes)

• Charges paid

After your visit, we can provide you with a superbill that you may submit directly to your insurance company for possible reimbursement.

How Do I Submit a Superbill?

The reimbursement process usually looks like this:

1. Pay for your appointment - Services are paid for at the time of care.

2. Receive your superbill - We will provide documentation needed for reimbursement.

3. Submit to your insurance company - Claims are typically submitted through your insurance portal, secure email, fax, or mail.

4. Receive reimbursement (if eligible) - If your plan includes out-of-network benefits, your insurance company may reimburse you directly.

Questions to Ask Your Insurance Company

Before starting care, it can be helpful to call your insurance provider and ask:

• Do I have out-of-network physical therapy benefits?

• Is a physician referral required?

• Is there a deductible I must meet?

• What percentage of services is reimbursed after my deductible?

• Is there a visit limit?

• Are there any restrictions on reimbursement for physical therapy services?

• Having this information ahead of time can help you better understand your expected costs.

We’re Happy to Help

Insurance can feel overwhelming, but you do not have to navigate it alone. While we cannot guarantee reimbursement or communicate directly with your insurance company regarding claims, we are happy to provide the documentation you need and help answer general questions about the process. Our goal is to make getting high-quality care as simple and stress-free as possible.